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  Crash Courses in Telecom  

This is a Certificate Course in CCM (Customer Care & Marketing) is divided in three modules. This is a short duration program for any graduate to provide value addition. This program will help them to work in Marketing and Customer Care area in the wide spectrum of telecom field.

This is divided in three modules which are listed below:

Module I: Telecom  Market

  • Introduction to Telecom Market in India
  • Market Scenario and Trends
  • Telecom Products and Services
  • Market Survey and Analysis
Module II: Introduction to Cellular Technology
  • Introduction to Telecom Technologies
  • GSM & CDMA
  • Road Map to 3G

Module III: Customer Care

  • Selling Technique
  • Customer Behavior
  • Customer Handling Technique
  • Soft Skills
Business Unit
Infra Business Unit
Network Business Unit
Tower Business Unit
Shelter Business Unit
ECOS Business Unit
Infra Development
Infra O&M
Projects Management
RF & MW Engineering
Telecom Network I&C
Telecom Network O&M
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